Privacy Policy — takabaj

1. Information We Collect

When you interact with takabaj — whether by browsing the site, registering an account, making a deposit, or contacting our support team — we may collect personal information about you. The type and volume of data collected depends on the nature of your interaction with the platform. We collect only the information that is necessary for the purposes described in this Privacy Policy and do not gather data beyond what is reasonably required.

1.1 Information You Provide Directly

This is information you actively submit when using takabaj:

• Registration data: Full legal name, date of birth, residential address in Bangladesh (including city — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar), email address, and mobile phone number.
• Identity verification (KYC) documents: Copies of your National ID card, passport, or other government-issued photo identification, along with proof of address where required.
• Payment information: Mobile wallet account numbers (bKash, Nagad, Rocket, Upay), card details (Visa, Mastercard), or bank account information used for deposits and withdrawals. Full payment card numbers are never stored on our servers — card processing is handled by certified payment partners.
• Account preferences: Username, password (stored in hashed form — never in plain text), preferred language, and communication preferences.
• Support communications: Records of any messages, emails, or live chat transcripts exchanged between you and our customer support team.

1.2 Information Collected Automatically

When you access takabaj, certain technical data is collected automatically by our systems:

• Device and browser data: IP address, device type (desktop, mobile, tablet), operating system, browser type and version, screen resolution, and time zone settings.
• Usage and behavioural data: Pages visited, links clicked, games played, session duration, wager amounts, deposit frequency, and navigation paths through the platform.
• Location data: Approximate geographic location derived from your IP address. We do not collect precise GPS coordinates without your explicit consent.
• Cookies and similar tracking technologies: Session identifiers, preference cookies, and analytics tags. See Section 4 for full details.

Data Category	Examples	Collection Method
Identity Data	Full name, date of birth, National ID	Provided by user during registration / KYC
Contact Data	Email address, phone number, residential address	Provided by user during registration
Financial Data	bKash / Nagad wallet number, deposit history	Provided by user during transactions
Technical Data	IP address, device type, browser version	Collected automatically on site access
Usage Data	Games played, session length, wager history	Collected automatically during platform use
Communications Data	Support chat transcripts, email history	Generated during support interactions

2. How We Use Your Data

takabaj processes your personal data only when there is a lawful basis to do so. The primary lawful bases we rely on are: performance of a contract with you (i.e., operating your account and processing transactions), compliance with legal obligations (e.g., anti-money-laundering and KYC requirements), our legitimate interests in operating a secure and responsible gaming platform, and your consent where specifically requested.

The specific purposes for which we use your data are as follows:

• Account management: Creating, maintaining, and securing your takabaj account; verifying your identity and age; processing deposits and withdrawals.
• Service delivery: Enabling you to access and play games, place sports bets on cricket (including BPL, T20 World Cup, and IPL markets), participate in promotions, and use all platform features.
• Fraud prevention and security: Detecting and preventing fraudulent transactions, multiple-account abuse, and unauthorised access to player accounts.
• Legal and regulatory compliance: Meeting our anti-money-laundering (AML) obligations, retaining records as required by applicable law, and responding to lawful requests from regulatory authorities.
• Responsible gaming: Monitoring player behaviour to identify signs of problem gambling, enforcing self-exclusion and deposit limit requests, and providing targeted responsible gaming support where appropriate.
• Platform improvement: Analysing aggregated usage data to improve game performance, navigation, deposit flows, and overall user experience on takabaj.
• Marketing communications: Sending promotional offers, bonus notifications, and seasonal campaign updates to players who have opted in. You may opt out at any time by contacting support@takabaj.
• Customer support: Responding to your queries, resolving disputes, and maintaining a record of communications for quality assurance purposes.

3. Data Sharing & Third Parties

takabaj does not sell, lease, or trade your personal information to third parties for their own commercial purposes. We may, however, share data with the following categories of third-party recipients where strictly necessary:

3.1 Payment Processors

To process deposits and withdrawals, we share relevant financial information with certified payment service providers including bKash, Nagad, Rocket, Upay, and card processing partners supporting Visa and Mastercard. These providers are contractually bound to handle your data securely and use it exclusively for the purpose of processing your transactions.

3.2 Game Providers

When you play games hosted on the takabaj platform, certain session data (such as your player ID, session token, and wager amounts) is shared with the relevant game studio — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — to facilitate game play and verify results. These providers operate under strict data processing agreements and are not permitted to use your data for any purpose other than game delivery and integrity verification.

3.3 Identity Verification Services

To fulfil our KYC obligations, we may share identity documents with third-party verification service providers. These services check the authenticity of documents against relevant databases and return a verification result. The identity documents themselves are not retained by the verification provider beyond the period required to complete the check.

3.4 Analytics and Technology Providers

We use analytics tools to understand how players use takabaj and to improve the platform experience. Aggregated and anonymised usage data may be processed by technology partners. These partners do not receive data that can directly identify you as an individual.

3.5 Legal and Regulatory Disclosure

takabaj may disclose your personal information to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, a binding court order, or where disclosure is necessary to protect the rights, property, or safety of takabaj, its players, or the public.

4. Cookies & Tracking Technologies

takabaj uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to understand how players engage with different sections of the site. A cookie is a small text file placed on your device when you visit a website. It does not contain executable code and cannot be used to access other data on your device.

4.1 Types of Cookies We Use

• Strictly necessary cookies: These are essential for the platform to function. They manage your login session, remember your account state between pages, and protect against cross-site request forgery (CSRF). You cannot opt out of strictly necessary cookies without disabling the platform entirely.
• Functional cookies: These remember your preferences — such as your preferred language or deposit method — to personalise your experience on future visits to takabaj.
• Analytics cookies: These collect aggregated, anonymised data about how visitors navigate takabaj — which pages are visited most, how long users spend on each section, and where users exit the site. This data helps us improve the platform over time.
• Marketing cookies: Where you have opted in to marketing communications, these cookies help us understand which promotions are most relevant to you and measure the effectiveness of our campaigns. These cookies do not track your activity on third-party websites.

4.2 Managing Your Cookie Preferences

You can control cookie settings at any time through your web browser's privacy or settings menu. Most modern browsers allow you to block, delete, or receive warnings before cookies are set. Please be aware that disabling functional or session cookies may impair your ability to log in to your takabaj account or use certain platform features. Refer to your browser's official help documentation for instructions on managing cookie settings.

5. Data Retention

takabaj retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Active account data: Retained throughout the lifetime of your account and for a period of five years following account closure or the last transaction on your account.
• KYC and identity documents: Retained for a minimum of five years from account closure, as required by anti-money-laundering regulations.
• Transaction records: Financial transaction records (deposits, withdrawals, wager history) are retained for a minimum of five years from the date of the transaction.
• Support communications: Records of customer support interactions are retained for three years from the date of the last communication in a support thread.
• Marketing consent records: Records of your marketing consent or opt-out status are retained for the lifetime of your account and for two years following account closure.
• Analytics data: Aggregated, anonymised analytics data that cannot identify any individual is retained indefinitely for platform improvement purposes.

When personal data is no longer required and there is no legal basis to retain it, takabaj securely deletes or anonymises it in a manner that makes re-identification impossible. Secure deletion procedures are applied to both digital records and any physical copies of documents held by our team.

6. Your Privacy Rights

As a player registered with takabaj, you hold a number of rights in relation to your personal data. We are committed to honouring these rights promptly and without unnecessary complication. To exercise any of the rights listed below, please send a written request to privacy@takabaj. We will acknowledge your request within two business days and aim to resolve it fully within 30 calendar days of receipt.

• Right of access: You may request a copy of all personal data held about you by takabaj. We will provide this in a structured, commonly used format.
• Right to rectification: If any personal information we hold about you is inaccurate or incomplete, you have the right to request that we correct it without undue delay.
• Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes it was collected, where you withdraw consent (and no other lawful basis applies), or where the data has been unlawfully processed. Note that we may be required to retain certain data by law even following an erasure request — we will explain any such limitation clearly.
• Right to restrict processing: You may request that we temporarily halt the processing of your data in certain circumstances — for example, while you contest the accuracy of the data we hold.
• Right to data portability: Where processing is based on your consent or a contract, you may request that we provide your data in a machine-readable format for transfer to another service provider.
• Right to object: You have the right to object to the processing of your data for direct marketing purposes at any time. You may also object to processing carried out on the basis of legitimate interests, though we will assess whether our interests override yours in individual cases.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

7. Data Security Measures

The security of your personal information is a matter we take with utmost seriousness at takabaj. We have implemented a layered set of technical and organisational security measures to protect your data from unauthorised access, accidental loss, destruction, or disclosure.

7.1 Technical Safeguards

• SSL/TLS encryption: All data transmitted between your device and takabaj servers is encrypted using TLS 1.2 or higher. This applies to account login, deposits, withdrawals, and all other data exchanges.
• Password hashing: User passwords are never stored in plain text. They are processed through a strong cryptographic hashing algorithm before storage, meaning that even in the unlikely event of a server breach, passwords cannot be recovered in their original form.
• Access controls: Access to systems containing personal data is restricted to authorised takabaj personnel only, on a need-to-know basis. All internal access is logged and monitored.
• Payment card security: Full card numbers are never stored on takabaj servers. Card-present transactions are tokenised by our payment partners in accordance with applicable payment industry security standards.
• Regular security assessments: takabaj conducts periodic security reviews of its platform infrastructure to identify and address potential vulnerabilities before they can be exploited.

7.2 Organisational Safeguards

All takabaj staff members who handle personal data receive data protection training and are bound by confidentiality obligations. Third-party service providers who process data on our behalf are vetted for security practices and are contractually required to maintain appropriate security standards consistent with this Privacy Policy.

In the event of a data breach that is likely to result in a risk to the rights and freedoms of our players, takabaj will notify affected users promptly and take all reasonable steps to contain and remediate the breach. We will also report qualifying incidents to relevant authorities as required by applicable law.

8. Policy Updates & Contact

8.1 Updates to This Policy

takabaj reviews and updates this Privacy Policy periodically to reflect changes in our data practices, legal requirements, or platform features. When material changes are made, we will notify registered players via email or through a prominent notice on the platform. The "Last Reviewed" date at the top of this document reflects the most recent revision.

Your continued use of takabaj following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with a revised policy, you should discontinue use of the platform and contact privacy@takabaj to request account closure and deletion of your data where legally permissible.

8.2 Children's Privacy

takabaj is strictly for adults aged 18 and above. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that a minor has registered an account or submitted personal data, we will immediately close the account and securely delete all associated personal information. If you believe a minor has accessed our platform, please contact support@takabaj without delay.

8.3 Contact Our Privacy Team

If you have any questions, concerns, or requests relating to this Privacy Policy or the way takabaj handles your personal data, please contact our dedicated privacy team using the details below. We are committed to resolving all privacy-related enquiries in a timely and transparent manner.

• Privacy enquiries: privacy@takabaj
• General support: support@takabaj
• Response time: Within 4 hours during Bangladesh Standard Time (BST, UTC+6)